NAPSA Education - Terms of Sale
Background
These Terms of Sale, together with any and all other documents referred
to herein, set out the terms under which Paid Content, accessed via
Products, are sold by Us to Customers. Please read these Terms of Sale
carefully and ensure that you understand them before purchasing a
Product. You will be required to read and accept these Terms of Sale
when ordering a Product. If you do not agree to comply with and be
bound by these Terms of Sale, you will not be able to purchase a Product
and access Paid Content through Our Site. These Terms of Sale, as well
as any and all Contracts are in the English language only.
These Terms of Sale, together with any and all other documents referred
to herein, set out the terms under which Paid Content, accessed via
Products, are sold by Us to Customers. Please read these Terms of Sale
carefully and ensure that you understand them before purchasing a
Product. You will be required to read and accept these Terms of Sale
when ordering a Product. If you do not agree to comply with and be
bound by these Terms of Sale, you will not be able to purchase a Product
and access Paid Content through Our Site. These Terms of Sale, as well
as any and all Contracts are in the English language only.
1. Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the
following expressions have the following meanings:
“Contract” means a contract for the purchase of a Product to access Paid
Content, as explained in Clause 5;
“Customer” means a service user of NAPSA trading as NAPSA Education;
“Paid Content” means the digital content sold by Us through Our Site;
“Product” means a document, document pack, course, workshop or
webinar on Our Site providing access to Paid Content, Online Courses and
Live events;
“Product Access” means a Customer of NAPSA trading as NAPSA
Education has paid for a Product and Accessed the course, document,
webinar or workshop and includes simply viewing as well as downloading;
“Product Confirmation” means our acceptance and confirmation of your
purchase of a Product;
“Product ID” means the reference number for your Product; and
“We/Us/Our” means National Association of Professional Sourcing Agents
(NAPSA Ltd (t/a NAPSA Education), a company registered in England
under 13002455, whose registered address is at Unit 4, Clitheroe
Business Center, 105 Whalley Road, Clitheroe, Lancashire, BB7 1HW.
2. Information About Us
Our Site(s), https://www.napsa.org.uk/ is owned and operated by National
Association of Professional Sourcing Agents (NAPSA) Ltd, a limited
company registered in England 13002455, whose registered address is at
Unit 4, Clitheroe Business Center, 105 Whalley Road, Clitheroe,
Lancashire, BB7 1HW.
2.1 We are registered with the Information Commissioners Office (ICO) for
Data Protection supervision - Registration No: ZA804627
2.2 We have Professional Indemnity Insurance cover: Victor Insurance,
AXA Insurance UK - Policy Reference Number: 00106141
3. Age Restrictions
Consumers may only purchase Products and access Paid Content through
Our Site if they are at least 18 years of age.
4. Products, Paid Content, Pricing and Availability
4.1 We make all reasonable efforts to ensure that all descriptions of
Products and Paid Content available from Us correspond to the actual
Product and Paid Content that you will receive.
4.2 Please note that sub-clause 4.1 does not exclude Our responsibility
for mistakes due to negligence on Our part and refers only to minor
discrepancies. Please refer to Clause 9 if your Product or the Paid
Content is incorrect.
4.3 We may from time to time change Our prices. Changes in price will
not affect any Product that you have already purchased but will apply to
any subsequent renewal or new Product. We will inform you of any
change in price at least 30 days before the change is due to take effect. If
you do not agree to such a change, you may cancel the Contract as
described in sub-Clause 11.1.
described in sub-Clause 11.1.
4.4 Minor changes may, from time to time, be made to certain Paid
Content, for example, to reflect changes in relevant laws and regulatory
requirements, or to address technical or security issues. These changes
will not alter the main characteristics of the Paid Content and should not
normally affect your use of that Paid Content. However, if any change is
made that would affect your use of the Paid Content, suitable information
will be provided to you.
4.5 In some cases, as described in the relevant content descriptions, We
may also make more significant changes to the Paid Content. If We do so,
We will inform you at least 30 days before the changes are due to take
effect. If you do not agree to the changes, you may cancel the Contract
as described in sub-Clause 11.1.
4.6 Where any updates are made to Paid Content, that Paid Content will
continue to match Our description of it as provided to you before you
purchased your Product to access the Paid Content. Please note that this
does not prevent Us from enhancing the Paid Content, thereby going
beyond the original description.
4.7 We make all reasonable efforts to ensure that all prices shown on Our
Site are correct at the time of going online. All pricing information is
reviewed and updated every 6 months. Changes in price will not affect
any order that you have already placed (please note sub-Clause 4.11
regarding VAT, however).
4.8 All prices are checked by Us before We accept your order. In the
unlikely event that We have shown incorrect pricing information, We will
contact you in writing to inform you of the mistake. If the correct price is
lower than that shown when you made your order, we will simply charge
you the lower amount and continue processing your order. If the correct
price is higher, We will give you the option to purchase the Product at the
correct price or to cancel your order (or the affected part of it). We will
not proceed with processing your order in this case until you respond. If
We do not receive a response from you within 5 working days, We will
treat your order as cancelled and notify you of this in writing.
4.9 If We discover an error in the price or description of your Product after
your order is processed, We will inform you immediately and make all
reasonable efforts to correct the error. You may, however, have the right
to cancel the Contract if this happens. If We inform you of such an error
and you do wish to cancel the Contract, please refer to sub-Clause 11.4.
4.10 If the price of a Product that you have ordered changes between
your order being placed and Us processing that order and taking
payment, you will be charged the price shown on Our Site at the time of
placing your order.
placing your order.
4.11 VAT will be charged on Product fees payable to Us at the prevailing
rate applicable from time to time in England, where required to do so. If
the VAT rate changes between your order being placed and Us taking
payment, the amount of VAT payable will be automatically adjusted when
taking payment.
5. Orders – How Contracts Are Formed
5.1 Our Site will guide you through the process of purchasing a Product.
Before completing your purchase, you will be given the opportunity to
review your order and amend it. Please ensure that you have checked
your order carefully before submitting it.
5.2 If, during the order process, you provide Us with incorrect or
incomplete information, please contact Us as soon as possible. If We are
unable to process your order due to incorrect or incomplete information,
We will contact you to ask to correct it. If you do not give us the accurate
or complete information within 5 working days of Our request, We will
cancel your order and treat the Contract as being at an end. We will not
be responsible for any delay in the availability of Paid Content that results
from you providing incorrect or incomplete information.
5.3 No part of Our Site constitutes a contractual offer capable of
acceptance. Your order to purchase a Product constitutes a contractual
offer that We may, at Our sole discretion, accept. Our acceptance is
indicated by Us sending you a Product Confirmation by email. Only once We have sent you a Product Confirmation will there be a legally binding Contract between Us and you.
5.4 Product Confirmations shall contain the following information:
5.4.1 Your Order or Product ID;
5.4.2 Confirmation of the Product ordered including full details
of the main characteristics of the Product and Paid Content
available as part of it;
5.4.3 Fully itemised pricing for your Product including, where
appropriate, taxes, and other additional charges;
5.4.4 The duration of your Product (including the start date);
5.4.5 Confirmation of your acknowledgement that the Paid
Content will be made available to you immediately and that
you will lose your legal right to change your mind and cancel
upon accessing the Paid Content as detailed below in sub- Clause 10.1;
Content will be made available to you immediately and that
you will lose your legal right to change your mind and cancel
upon accessing the Paid Content as detailed below in sub- Clause 10.1;
5.5 In the unlikely event that We do not accept or cannot fulfil your order
for any reason, We will explain why in writing. No payment will be taken
under normal circumstances. If We have taken payment any such sums
will be refunded to you as soon as possible and in any event within 14
calendar days.
5.6 Any refunds under this Clause 5 will be issued to you as soon as
possible, and in any event within 14 calendar days of the day on which
the event triggering the refund occurs.
5.7 Refunds under this Clause 5 will be made using the same payment
method that you used when purchasing your Product.
6. Payment
6.1 Payment for Products must always be made in advance. Your chosen
payment method will be charged when we process your order and send
you a Product Confirmation (this usually occurs immediately, and you will
be shown a message confirming your payment).
6.2 We accept payment on Our Site though our Kajabi Payment account.
6.3 If you do not make any payment due to Us on time, We will suspend
your access to the Paid Content. For more information, please refer to
sub-Clause 7.5. If you do not make payment within 5 working days of Our
reminder, We may cancel the Contract. Any outstanding sums due to Us
will remain due and payable.
6.4 If you believe that We have charged you an incorrect amount, please
contact Us at [email protected] as soon as reasonably possible to
let us know. You will not be charged for Paid Content while availability is
suspended.
7. Provision of Paid Content
7.1 Paid Content appropriate to your Product will be available to you
immediately when We send you a Product Confirmation and will continue
to be available for the duration of your Product (including any renewals),
or until you end the Contract.
7.2 When you place an order for a Product, you will be required to
expressly acknowledge that you wish the Paid Content to be made
available to you immediately. You will also be required to expressly
acknowledge that by accessing (e.g. viewing, downloading or
streaming) the Paid Content, you will lose your legal right to
cancel if you change your mind (the “cooling-off period”). Please
see sub-Clause 10.1 for more information.
expressly acknowledge that you wish the Paid Content to be made
available to you immediately. You will also be required to expressly
acknowledge that by accessing (e.g. viewing, downloading or
streaming) the Paid Content, you will lose your legal right to
cancel if you change your mind (the “cooling-off period”). Please
see sub-Clause 10.1 for more information.
7.3 In some limited circumstances, We may need to suspend the
provision of Paid Content (in full or in part) for one or more of the
following reasons:
7.3.1 To fix technical problems or to make necessary minor
technical changes;
7.3.2 To update the Paid Content to comply with relevant
changes in the law or other regulatory requirements;
7.4 If We need to suspend availability of the Paid Content for any of the
reasons set out in sub-Clause 7.3, We will inform you in advance of the
suspension and explain why it is necessary (unless We need to suspend
availability for urgent or emergency reasons such as a dangerous
problem with the Paid Content, in which case We will inform you as soon
as reasonably possible after suspension). You will not be charged while
availability is suspended and your Product will be extended by a period
equivalent to the length of the suspension (unless the period of
suspension is less than 48 hours) If the suspension lasts (or We tell you
that it is going to last) for more than 48 hours, you may end the Contract
as described below in sub-Clause 11.2.
7.5 We may suspend provision of the Paid Content if We do not receive
payment on time from you. We will inform you of the non-payment on the
due date, however if you do not make payment within 5 working days of
Our notice, We may suspend provision of the Paid Content until We have
received all outstanding sums due from you. If We do suspend provision
of the Paid Content, We will inform you of the suspension. You will not be
charged for any Paid Content while provision is suspended.
7.6 Any refunds under this Clause 7 will be issued to you as soon as
possible, and in any event within 14 calendar days of the day on which
the event triggering the refund occurs.
7.7 Refunds under this Clause 7 will be made using the same payment
method that you used when purchasing your Product.
8. Licence
8.1 When you purchase a Product to access Paid Content, We will grant
you a limited, non-exclusive, non-transferable, non-sub licensable licence
to access and use the relevant Paid Content for your Sourcing or Deal
Packaging Business. The licence granted to you does not give you any
rights in Our Paid Content (including any material that We may licence
from third parties).
you a limited, non-exclusive, non-transferable, non-sub licensable licence
to access and use the relevant Paid Content for your Sourcing or Deal
Packaging Business. The licence granted to you does not give you any
rights in Our Paid Content (including any material that We may licence
from third parties).
8.2 The licence granted to you under sub-Clause 8.1 is subject to the
following usage restrictions and/or permissions:
8.2.1 You may not copy, rent, sell, re-sell, publish, republish, share, re-share, broadcast, re-broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).
9. Problems with the Paid Content
9.1 By law, We must provide digital content that is of satisfactory quality,
fit for purpose, and as described. If any Paid Content available through
your Product does not comply, please contact Us as soon as reasonably
possible to inform Us of the problem. Your available remedies will be as
follows:
9.1.1 If the Paid Content has faults, you will be entitled to a repair or a replacement.
9.1.2 If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you
may be entitled to a full or partial refund.
9.1.3 If you can demonstrate that the fault has damaged your device or other digital content belonging to you because We have not used reasonable care and skill, you may be entitled to a repair or compensation. Please refer to sub- Clause 12.3 for more information.
9.1.3 If you can demonstrate that the fault has damaged your device or other digital content belonging to you because We have not used reasonable care and skill, you may be entitled to a repair or compensation. Please refer to sub- Clause 12.3 for more information.
9.2 If there is a problem with any Paid Content, please contact Us at
[email protected] to inform Us of the problem. View our
complaints policy <<here>>
9.3 Refunds (whether full or partial, including reductions in price) under
this Clause 9 will be issued within 14 calendar days of the day on which
We agree that you are entitled to the refund.
9.4 Refunds under this Clause 9 will be made using the same payment
method that you used when purchasing your Product.
method that you used when purchasing your Product.
9.5 For further information on your rights as a Consumer, please contact
your local Citizens’ Advice Bureau or Trading Standards Office.
10. Cancelling Your Product
10.1 If you are a Consumer in the European Union, by default you have a
legal right to a “cooling-off” period within which you can cancel the
Contract for any reason, including if you have changed your mind, and
receive a refund. The period begins once We have sent you your Product
Confirmation (i.e. when the Contract between you and Us is formed) and
ends when you access (e.g. viewing, downloading or streaming) the Paid
Content the Paid Content, or 14 calendar days after the date of Our
Product Confirmation, whichever occurs first.
10.2 After the cooling-off period, you may cancel your Product at any
time, however subject to sub-Clause 10.3 and Clause 11, We cannot offer
any refunds and you will continue to have access to the Paid Content for
the remainder of your current Product (up until the renewal or expiry
date, as applicable), whereupon the Contract will end.
10.3 If you purchase a Product by mistake (or allow your Product to
renew by mistake), please inform Us as soon as possible and do not
attempt to access any Paid Content. Provided you have not accessed any
Paid Content since the start date (or renewal date, as appropriate) of the
Product We will be able to cancel the Product and issue a full refund. If
you have accessed any Paid Content once the Product has started, We
will not be able to offer any refund and you will continue to have access
to the Paid Content for the remainder of the Product (up until the renewal
or expiry date, as applicable).
10.4 If you wish to exercise your right to cancel under this Clause 10, you
may inform Us of your decision to cancel in any of the ways listed below:
10.4.1 Email: [email protected];
Please provide Us with your name, address, email address, telephone number, and Product ID.
Cancellation by email is effective from the date on which you send Us your message.
10.4.2 Our Content Page
Link: https://www.getpropertycompliant.co.uk/contact- us/
Please provide Us with your name, address, email address, telephone number and Product ID.
10.5 We may ask you why you have chosen to cancel and may use any
answers you provide to improve Our content and services, however,
please note that you are under no obligation to provide any details if you
do not wish to.
10.6 Refunds under this Clause 10 will be issued to you as soon as
possible, and in any event within 14 calendar days of the day on which
you inform Us that you wish to cancel.
10.7 Refunds under this Clause 10 will be made using the same payment
method that you used when purchasing your Product.
11. Your Other Rights to End the Contract
11.1 You may end the Contract at any time if We have informed you of a
forthcoming change to your Product or the Paid Content (as described in
sub-Clauses 4.3 or 4.5), or to these Terms of Sale that you do not agree
to. If the change is set to take effect or apply to you before the end of
your current Product. If the change will not take effect or apply to you
until the expiry of your current Product, the Contract will end at the end
of that Product period, and you will continue to have access to the Paid
Content until that date.
11.2 If We have suspended availability of the Paid Content for more than
48 hours or We have informed you that We are going to suspend
availability for more than 48 hours you may end the Contract
immediately, as described in sub-Clause 8.4. If you end the Contract for
this reason, We will issue you with a partial refund.
11.3 If there is a risk that availability of the Paid Content will be
significantly delayed because of events outside of Our control, you may
end the Contract immediately. If you end the Contract for this reason, We
will issue you with a partial refund.
11.4 If We inform you of an error in the price or description of your
Product or the Paid Content and you wish to end the Contract as a result,
you may end it immediately. If you end the Contract for this reason, We
will issue you with a partial refund.
11.6 Refunds under this Clause 11 will be made within 14 calendar days
of the date on which your cancellation becomes effective, using the same
payment method that you used when purchasing your Product.
11.7 If you wish to cancel under this Clause 11, you may do so via email,
please use the following details: Email: [email protected];
Please provide Us with your name, address, email address, telephone
number and Product ID. Cancellation by email is effective from the date on which you send Us your message.
11.8. Our Content Page
Link: https://www.getpropertycompliant.co.uk/contact- us/
Please provide Us with your name, address, email address, telephone
number and Product ID. Cancellation via Contact Page is effective from
the date on which you send Us your message.
11.8.1 Post: NAPSA, Unit 4, Clitheroe Business Center, 105
Whalley Road, Clitheroe, Lancashire, BB7 1HW
Please provide Us with your name, address, email address,
telephone number and Product ID. Cancellation by post is
effective from the date We receive your message.
11.9 We may ask you why you have chosen to cancel and may use any
answers you provide to improve Our content and services, however,
please note that you are under no obligation to provide any details if you
do not wish to.
12. Our Liability to Consumers
12.1 We will be responsible for any foreseeable loss or damage that you
may suffer as a result of Our breach of these Terms of Sale (or the
Contract) or as a result of Our negligence. Loss or damage is foreseeable
if it is an obvious consequence of Our breach or negligence or if it is
contemplated by you and Us when the Contract is created. We will not be
responsible for any loss or damage that is not foreseeable.
12.3 If, as a result of Our failure to exercise reasonable care and skill, any
digital content (including but not limited to Paid Content) from Our Site
damages your device or other digital content belonging to you, We will
either repair the damage or pay you appropriate compensation. Please
note that We will not be liable under this provision if:
12.3.1 We have informed you of the problem and provided a
free update designed to fix it, but you have not applied the update; or
12.3.2 The damage has been caused by your own failure to
follow Our instructions; or
12.3.3 Your device does not meet any relevant minimum system requirements that We have made you aware of before you purchased your Product.
12.4 Nothing in these Terms of Sale seeks to limit or exclude Our liability
for death or personal injury caused by Our negligence (including that of
Our employees, agents or sub-contractors); or for fraud or fraudulent
misrepresentation.
12.5 Nothing in these Terms of Sale seeks to exclude or limit your legal
rights as a Consumer. For more details of your legal rights, please refer to
your local Citizens Advice Bureau or Trading Standards Office.
13. Contacting Us
13.1 If you wish to contact Us with general questions you can use any of
the ways listed below:
13.1.1 Email: [email protected]
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query. We aim to respond to
your question or query within 48 hours of receipt.
Cancellation via Contact Page is effective from the date on which you send Us your message.
10.5 We may ask you why you have chosen to cancel and may use any
answers you provide to improve Our content and services, however,
please note that you are under no obligation to provide any details if you
do not wish to.
10.6 Refunds under this Clause 10 will be issued to you as soon as
possible, and in any event within 14 calendar days of the day on which
you inform Us that you wish to cancel.
10.7 Refunds under this Clause 10 will be made using the same payment
method that you used when purchasing your Product.
11. Your Other Rights to End the Contract
11.1 You may end the Contract at any time if We have informed you of a
forthcoming change to your Product or the Paid Content (as described in
sub-Clauses 4.3 or 4.5), or to these Terms of Sale that you do not agree
to. If the change is set to take effect or apply to you before the end of
your current Product. If the change will not take effect or apply to you
until the expiry of your current Product, the Contract will end at the end
of that Product period, and you will continue to have access to the Paid
Content until that date.
11.2 If We have suspended availability of the Paid Content for more than
48 hours or We have informed you that We are going to suspend
availability for more than 48 hours you may end the Contract
immediately, as described in sub-Clause 8.4. If you end the Contract for
this reason, We will issue you with a partial refund.
11.3 If there is a risk that availability of the Paid Content will be
significantly delayed because of events outside of Our control, you may
end the Contract immediately. If you end the Contract for this reason, We
will issue you with a partial refund.
11.4 If We inform you of an error in the price or description of your
Product or the Paid Content and you wish to end the Contract as a result,
you may end it immediately. If you end the Contract for this reason, We
will issue you with a partial refund.
11.5 You also have a legal right to end the Contract at any time if We are
in breach of it. You may also be entitled to a full or partial refund and
compensation. For more details of your legal rights, please refer to your
local Citizens Advice Bureau or Trading Standards Office.
in breach of it. You may also be entitled to a full or partial refund and
compensation. For more details of your legal rights, please refer to your
local Citizens Advice Bureau or Trading Standards Office.
11.6 Refunds under this Clause 11 will be made within 14 calendar days
of the date on which your cancellation becomes effective, using the same
payment method that you used when purchasing your Product.
11.7 If you wish to cancel under this Clause 11, you may do so via email,
please use the following details: Email: [email protected];
Please provide Us with your name, address, email address, telephone
number and Product ID. Cancellation by email is effective from the date on which you send Us your message.
11.8. Our Content Page
Link: https://www.getpropertycompliant.co.uk/contact- us/
Please provide Us with your name, address, email address, telephone
number and Product ID. Cancellation via Contact Page is effective from
the date on which you send Us your message.
11.8.1 Post: NAPSA, Unit 4, Clitheroe Business Center, 105
Whalley Road, Clitheroe, Lancashire, BB7 1HW
Please provide Us with your name, address, email address,
telephone number and Product ID. Cancellation by post is
effective from the date We receive your message.
11.9 We may ask you why you have chosen to cancel and may use any
answers you provide to improve Our content and services, however,
please note that you are under no obligation to provide any details if you
do not wish to.
12. Our Liability to Consumers
12.1 We will be responsible for any foreseeable loss or damage that you
may suffer as a result of Our breach of these Terms of Sale (or the
Contract) or as a result of Our negligence. Loss or damage is foreseeable
if it is an obvious consequence of Our breach or negligence or if it is
contemplated by you and Us when the Contract is created. We will not be
responsible for any loss or damage that is not foreseeable.
12.2 Our Paid Content is intended for non-commercial use only. We make
no warranty or representation that the Paid Content is fit for commercial,
business or industrial use of any kind. We will not be liable to you for any
loss of profit, loss of business, interruption to business, or for any loss of
business opportunity.
no warranty or representation that the Paid Content is fit for commercial,
business or industrial use of any kind. We will not be liable to you for any
loss of profit, loss of business, interruption to business, or for any loss of
business opportunity.
12.3 If, as a result of Our failure to exercise reasonable care and skill, any
digital content (including but not limited to Paid Content) from Our Site
damages your device or other digital content belonging to you, We will
either repair the damage or pay you appropriate compensation. Please
note that We will not be liable under this provision if:
12.3.1 We have informed you of the problem and provided a
free update designed to fix it, but you have not applied the update; or
12.3.2 The damage has been caused by your own failure to
follow Our instructions; or
12.3.3 Your device does not meet any relevant minimum system requirements that We have made you aware of before you purchased your Product.
12.4 Nothing in these Terms of Sale seeks to limit or exclude Our liability
for death or personal injury caused by Our negligence (including that of
Our employees, agents or sub-contractors); or for fraud or fraudulent
misrepresentation.
12.5 Nothing in these Terms of Sale seeks to exclude or limit your legal
rights as a Consumer. For more details of your legal rights, please refer to
your local Citizens Advice Bureau or Trading Standards Office.
13. Contacting Us
13.1 If you wish to contact Us with general questions you can use any of
the ways listed below:
13.1.1 Email: [email protected]
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query. We aim to respond to
your question or query within 48 hours of receipt.
13.1.2 Our Content Page Link:
https://www.getpropertycompliant.co.uk/contact- us/
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query.
We aim to respond to your question or query within 48 hours of
receipt.
13.1.3 Post: NAPSA, Unit 4, Clitheroe Business Center, 105
Whalley Road, Clitheroe, Lancashire, BB7 1HW
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query.
We aim to respond to your question or query within 48 hours of
receipt.
https://www.getpropertycompliant.co.uk/contact- us/
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query.
We aim to respond to your question or query within 48 hours of
receipt.
13.1.3 Post: NAPSA, Unit 4, Clitheroe Business Center, 105
Whalley Road, Clitheroe, Lancashire, BB7 1HW
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query.
We aim to respond to your question or query within 48 hours of
receipt.
13.2 For matters relating to cancellations, please contact Us by telephone
at 01200 411570 - by email at [email protected] by post at
NAPSA, Unit 4, Clitheroe Business Center, 105 Whalley Road, Clitheroe,
Lancashire, BB7 1HW
14. Complaints and Feedback
14.1 We always welcome feedback from Our customers and, whilst We
always use all reasonable endeavours to ensure that your experience as
a customer of Ours is a positive one, We nevertheless want to hear from
you if you have any cause for complaint.
14.2 All complaints are handled in accordance with Our complaints
handling policy, available here: <<Compliants Policy Link>>
14.3 If you wish to complain about any aspect of your dealings with Us,
please contact Us in one of the ways listed below:
14.3.1 Email: [email protected]
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query. We aim to respond to your question or query within 48 hours of receipt.
14.3.2 Our Content Page
Link: https://www.getpropertycompliant.co.uk/contact- us/
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query.
We aim to respond to your question or query within 48 hours of
receipt.
14.3.3 Post: NAPSA, Unit 4, Clitheroe Business Center, 105
Whalley Road, Clitheroe, Lancashire, BB7 1HW
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query.
We aim to respond to your question or query within 48 hours of
receipt.
Link: https://www.getpropertycompliant.co.uk/contact- us/
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query.
We aim to respond to your question or query within 48 hours of
receipt.
14.3.3 Post: NAPSA, Unit 4, Clitheroe Business Center, 105
Whalley Road, Clitheroe, Lancashire, BB7 1HW
Please provide Us with your name, address, email address,
telephone number, Product ID (where applicable) and a brief
description of your question or query.
We aim to respond to your question or query within 48 hours of
receipt.
15. How We Use Your Personal Information (Data Protection)
15.1 All personal information that We may collect (including, but not
limited to, your name, address and telephone number) will be collected,
used and held in accordance with the provisions of the Data Protection
Act 2018 and your rights under that Act.
15.2 We may use your personal information to:
15.2.1 Provide Products and Paid Content to you;
15.2.2 Process your payment; and
15.2.3 Inform you of new products and/or services available from Us
(if you opt or have previously opted to receive it). You may request
that We stop sending you this information at any time.
15.2.4 We will not pass on your personal information to any third
parties without first obtaining your express permission or unless the
law requires it.
16. Other Important Terms
16.1 We may transfer (assign) Our obligations and rights under these
Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed
by Us in writing. Your rights under these Terms of Sale (and the Contract) will
not be affected and Our obligations under these Terms of Sale (and the
Contract) will be transferred to the third party who will remain bound by
them.
not be affected and Our obligations under these Terms of Sale (and the
Contract) will be transferred to the third party who will remain bound by
them.
16.2 You may not transfer (assign) your obligations and rights under
these Terms of Sale (and under the Contract) without Our express written
permission.
16.3 The Contract is between you and Us. It is not intended to benefit any
other person or third party in any way and no such person or party will be
entitled to enforce any provision of these Terms of Sale.
16.4 If any of the provisions of these Terms of Sale are found to be
unlawful, invalid or otherwise unenforceable by any court or other
authority, that/those provision(s) shall be deemed severed from the
remainder of these Terms of Sale. The remainder of these Terms of Sale
shall be valid and enforceable.
16.5 No failure or delay by Us in exercising any of Our rights under these
Terms of Sale means that We have waived that right, and no waiver by
Us of a breach of any provision of these Terms of Sale means that We will
waive any subsequent breach of the same or any other provision.
16.6 We may revise these Terms of Sale from time to time in response to
changes in relevant laws and other regulatory requirements. If We
change these Terms of Sale as they relate to your Product, We will give
you reasonable advance notice of the changes and provide details of how
to cancel if you are not happy with them (also see sub-Clause 11.1
above).
17. Law and Jurisdiction
17.1 These Terms of Sale, and the relationship between you and Us
(whether contractual or otherwise) shall be governed by, and construed
in accordance with, English law.
17.2 If you are a consumer, any disputes concerning these Terms of Sale,
the relationship between you and Us, or any matters arising therefrom or
associated therewith (whether contractual or otherwise) shall be subject
to the jurisdiction of the courts of England, Wales, Scotland, or Northern
Ireland, as determined by your residency.
17.3 If you are a business, any disputes concerning these Terms of Sale,
the relationship between you and Us, or any matters arising therefrom or
associated therewith (whether contractual or otherwise) shall be subject
to the exclusive jurisdiction of the courts of England and Wales.
This policy has been approved & authorised by:
Name: Christina Walsh
Position: CEO
Date: 1st June 2025
Signature: C. C. Walsh
Name: Christina Walsh
Position: CEO
Date: 1st June 2025
Signature: C. C. Walsh
National Association of Professional Sourcing Agents (NAPSA) Ltd
t/a NAPSA Education
Registered Number: 130024555
Registered address: Unit 4, Clitheroe Business Centre, 105 Whalley Road,
Clitheroe, Lancashire, BB7 1HW
ICO Registration Number: ZA804627
Email: [email protected]
Phone: 01200 411570
t/a NAPSA Education
Registered Number: 130024555
Registered address: Unit 4, Clitheroe Business Centre, 105 Whalley Road,
Clitheroe, Lancashire, BB7 1HW
ICO Registration Number: ZA804627
Email: [email protected]
Phone: 01200 411570
